1. Introduction
At Olympus Learning, we value your privacy and are committed to protecting your personal information. This policy explains what we collect, why, and how we handle it. We are always in line with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs)
2. Data Collected
Data Storage Location
Olympus Learning is an Australian-based tutoring service. We operate web servers and store data through reputable cloud service providers who comply with Australian privacy laws (including the Privacy Act 1988 and the Australian Privacy Principles). Our web hosting and CRM systems (such as Zoho) may store data in secure data centers located both in Australia and internationally. These providers implement robust security measures and adhere to international privacy standards.
Registration Data
When you register on our website (as a parent, student, or tutor), we collect and store personal information such as your name, email address, contact details, and relevant background information (e.g. student year level, tutoring subjects, academic background). You can request to view, edit, or delete your data at any time by contacting us directly. Only authorised Olympus Learning administrators can access this data.
Tutor Enquires & Applications
When parents or students submit a tutoring enquiry or when tutors apply to join our team, we collect the information provided via our online forms. This may include academic details, availability, preferences, and other relevant context to support personalised matching. This data is stored securely and used solely for the purpose of providing tutoring services.
Support Data
If you contact us via our website forms or directly through email (e.g. hello@olympuslearning.com.au), your message may be stored in our CRM (Zoho Mail) for service delivery and quality assurance. Zoho complies with the EU/US Data Privacy Framework, and more information can be found here: Zoho Privacy Policy. Your data will never be shared with third parties or used for marketing without your consent.
Analytics
We use tools like Google Analytics to understand general website traffic and improve the user experience. These tools collect non-identifiable data such as time spent on site, pages visited, and general device/browser information. No personally identifiable information is tracked without your consent. To opt-out, you can use Google’s Analytics Opt-out Tool.
Use of Personal Information
We use personal information to:
Match students with appropriate tutors
Communicate with parents, students, and tutors
Provide and improve our services
Manage internal processes such as scheduling and onboarding
Olympus Learning does not sell or share your personal data with any third parties for marketing purposes.
3. Embedded Content
Some pages on the Olympus Learning website may include embedded content — such as YouTube videos or social media posts. Embedded content from other websites behaves in the same way as if you visited those websites directly.
These third-party sites may collect data about you, use cookies, and track your interaction with their content, especially if you are logged into those services (e.g. Google, Facebook, etc.).
We currently embed or may embed content from the following services:
YouTube
Occasionally, we include YouTube videos to showcase relevant information. YouTube may collect user data in line with its own privacy policy. Learn more here: YouTube Privacy Policy
Facebook / Instagram
We may display Facebook or Instagram content (e.g. a feed or post). These platforms may track interactions and usage if you’re logged into your account. See the Facebook Privacy Policy and Instagram Privacy Policy.
We only use embedded content to improve your experience on our site. No cookies from these services are activated until you’ve given your consent (if applicable).
4. Cookies
Olympus Learning uses cookies to improve your experience on our website. Cookies are small text files stored on your device to help our site function properly, remember preferences, and understand how visitors interact with our pages.
We may use cookies for:
Basic website functionality (e.g. form submissions, page load performance)
Analytics tools (e.g. Google Analytics) to track general site usage and improve our services
Embedded third-party content (e.g. YouTube or social media feeds), which may use their own cookies
Cookies do not collect personally identifiable information, and we do not use them for advertising or marketing purposes.
You can manage or disable cookies in your browser settings at any time.
5. Who Has Access To Your Data
At Olympus Learning, we only collect personal information submitted through our website forms (e.g. tutor applications, student enquiries) to provide our tutoring services.
Access to this data is limited to:
Authorised Olympus Learning team members – for the purpose of reviewing enquiries, matching tutors and students, and managing service delivery.
- Approved tutors – may be provided with limited, relevant information about the students they are matched with (e.g. name, year level, subject, availability) strictly for tutoring purposes.
We do not allow public account creation, and we never sell or share your data with third parties for marketing purposes. All data is handled securely and only accessed when needed to provide the services you’ve requested.
6. Third Party Access to Your Data
We do not share your personal data with third parties for marketing or advertising purposes.
However, we work with a small number of trusted service providers to help deliver our services. These providers may process limited personal data on our behalf, only for the purposes of operating the Olympus Learning website and platform.
We currently use:
Zoho CRM – to securely manage tutor applications, student enquiries, and communication workflows. Zoho Privacy Policy
All third-party partners are bound by confidentiality and data protection standards. We only share the minimum information required to operate effectively.
7. How Long We Retain Your Data For
We retain the information you submit through our enquiry and application forms for as long as it’s needed to provide tutoring services and maintain accurate records.
Parent enquiries and tutor applications are securely stored in our system (Zoho CRM) and may be retained for follow-up, onboarding, and internal records.
If you would like your data removed from our system at any time, simply email us at hello@olympuslearning.com.au, and we’ll action your request within 7 business days.
8. Security Measures
We use SSL/HTTPS encryption across our entire website to ensure that any information submitted through forms is securely transmitted. This helps protect your personal details from being accessed or intercepted by unauthorised third parties.
All tutor and parent data is stored securely through our CRM system (Zoho), which complies with international data protection standards.
In the unlikely event of a data breach, we will take immediate steps to secure our systems, notify any affected individuals, and take appropriate remedial action.
9. Your Data Rights
You have the right to:
Request access to any personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your personal data (unless we are required to retain it for legal or administrative reasons)
If you would like to make any of these requests, please email us at hello@olympuslearning.com.au. We aim to respond within 7 business days.
10. Third Party Websites
Olympus Learning may include links to third-party websites on our site — such as educational resources, tutor profiles, or external platforms. These third-party sites operate independently and are not monitored by us for privacy or security compliance.
We are not responsible for the content, privacy practices, or policies of any third-party websites. By visiting or interacting with these sites, you acknowledge and agree that Olympus Learning is not liable for any outcomes arising from their use.
Social media sharing buttons on our website (e.g., Facebook, LinkedIn, Instagram) do not automatically connect to the respective platforms unless you explicitly click on them.
We encourage you to review the privacy policies of any third-party sites you choose to access.
11. Release of Your Data for Legal Purposes
There may be circumstances where Olympus Learning is legally required to disclose personal information. This may include responding to lawful requests from government agencies, regulators, or legal parties in the context of a civil, criminal, or regulatory investigation.
We may disclose your personal data if we believe, in good faith, that doing so is necessary to:
Comply with a legal obligation or enforceable government request,
Protect the rights, property, or safety of Olympus Learning, our users, or others,
Detect, prevent, or address fraud, technical issues, or security concerns.
Any such disclosure will be limited to what is legally required and conducted in accordance with the laws applicable in Australia.
12. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.
We encourage you to review this policy periodically. You can also request a copy at any time by contacting us.
13. Contact Us
If you have any questions or concerns about how we handle your data, please contact us at hello@olympuslearning.com.au